Whether you're comparing H-205 vs H-305, need help with WiFi setup, or want to know if your apartment floor can handle a digital piano (spoiler: yes!), our team has answers. For fastest response, include: Which model you're interested in, your specific question and best way to reach you.
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Response Times
Email inquiries:
24-48 hours during business days
Monday-Friday
Typically faster responses
Not Sure Which Model Fits You?
Quick guide to help you choose the perfect PIANOVA piano
For Serious Students
Enhanced sound with spruce resonance chamber and 4-speaker system. Triple-sensor keyboard for expressive playing.
For Visual Learners
Same great sound as H-202 plus RGB LED guide lights on all 88 keys. Perfect for self-learners and kids.
For Professionals
Flagship model with WiFi6, 6-speaker system, and concert-hall sound quality. Built for serious musicians.
Common Questions
All PIANOVA pianos ship from our US warehouse within 5-7 business days. Delivery typically takes 3-5 days after shipping. Free shipping on all orders.
We offer a 30-day return period. If you're not completely satisfied, contact us for return authorization. See our full return policy for details.
White-glove delivery and in-home setup are available for an additional fee. Contact us to arrange professional delivery and setup service.
Absolutely! Our team can walk you through WiFi setup, Bluetooth pairing, microphone configuration, and firmware updates. We're here to help.
All PIANOVA pianos include Hailun's manufacturer warranty covering defects in materials and workmanship. Warranty service is handled domestically in the US.