Terms of Service

1. Acceptance of Terms

By accessing, browsing, or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and applicable laws and regulations.

If you do not agree to these terms, stop using the website and do not place orders.

2. Eligibility

To use this website and purchase products, you must be at least 18 (or age of majority in your jurisdiction), have legal capacity to contract, provide accurate information at checkout, and not be prohibited from receiving products under applicable laws.

If ordering for a business or organization, you represent that you have authority to bind that entity.

3. Account Registration

Account Security

• You are responsible for maintaining the confidentiality of your password and for all activities under your account.
• Notify us immediately of unauthorized access; we are not liable for losses from unauthorized use.

Account Termination

• We may suspend or terminate accounts for violations, false information, fraud, or prolonged inactivity.

4. Products & Pricing

Product Descriptions

• We strive to provide accurate descriptions, specifications, and images, but minor errors or variances may occur.
• Images are illustrative; actual finishes or details may vary slightly.
• Pianova digital pianos are manufactured by Hailun Piano Co., Ltd., with specifications subject to change.

Pricing

• Prices are listed in USD and may change without notice.
• Prices exclude taxes, duties, white‑glove fees, and other surcharges unless stated otherwise.
• We may correct pricing or content errors on the site or orders (including after submission) with notice and the option to cancel or proceed at the corrected price.

Availability

• All products are subject to availability; if out of stock after order placement, we will notify you within 2 business days and offer a substitution (if available) or a full refund.

5. Orders & Payment

Order Acceptance

• Placing an order does not constitute acceptance; we may refuse or cancel due to unavailability, errors, suspected fraud, or policy violations.
• We may limit quantities per customer and request additional verification.
• An order is accepted only when an order confirmation email is sent.

Payment Terms

• Payment is due in full at purchase; accepted methods appear at checkout and are processed via Shopify Payments or authorized processors.
• By providing payment details, you authorize charges for product, shipping, taxes, and applicable fees.

Sales Tax

Sales tax is calculated based on the destination and applicable state/local rules and is shown at checkout before completion.

6. Shipping & Delivery

Shipping terms are detailed in our Shipping Policy and are incorporated here.

• We ship to the contiguous U.S.; adult signature (21+) is required due to product value.
• Delivery timelines are estimates and not guarantees; delays may occur due to carrier issues, weather, or address problems.
• Risk of loss and title transfer: for Standard Ground (freight/parcel) shipments, risk passes when the carrier takes possession; for White‑Glove or destination delivery, risk passes upon tender at the delivery address.
• We comply with the FTC Mail, Internet, or Telephone Order Merchandise Rule regarding shipping promises, delay notices, consent for delays, or prompt refunds when we cannot ship as promised.

7. Returns & Refunds

Returns are governed by our Refund & Return Policy, which controls in case of any inconsistency with these Terms.

• Standard window: 30 days from delivery for unopened, unused products in original packaging with all accessories and proof of purchase.
• RMA required: contact support for a Return Merchandise Authorization; shipments without RMA may be refused.
• Fees and costs: a 15% restocking fee applies to accepted returns; customer pays return shipping for standard returns; original shipping is non‑refundable except for our error.
• Defects and shipping damage are handled under Warranty or carrier claims per the Refund and Shipping policies.

8. Warranty & Liability

Limited Warranty

Pianova digital pianos sold in the U.S. are covered by a limited 3‑year warranty provided by Vienna International, Inc. dba HAILUN USA to the original purchaser, with service by authorized centers and Return Authorization requirements as detailed on our Warranty Information page.

• Coverage: parts and labor for defects in materials and workmanship under normal use for three years.
• Process: contact Pianova Support for troubleshooting and RA; customer pays inbound shipping; approved warranty repairs include paid return shipping within the U.S.
• Exclusions: misuse, accidental damage, improper installation, unauthorized repairs, and normal wear are not covered.

Disclaimers

• To the extent permitted by law, implied warranties are limited to the duration of the express warranty; some states do not allow limitations, so these limits may not apply to you.
• Except as expressly provided, the services are provided on an “as available” basis, without warranties of uninterrupted or error‑free operation.

Limitation of Liability

• To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages.
• Our total liability related to a purchase will not exceed the amount you paid for the product at issue.
• No liability for third‑party acts (carriers, payment processors), website downtime, unauthorized account access, or events beyond our control.

9. Intellectual Property

Ownership

All site content (text, graphics, logos, images, audio/video, software/code/design) and trademarks including “Pianova” and “Hailun” are owned by Vienna International, Inc. dba HAILUN USA, Hailun Piano Co., Ltd., or licensors.

Prohibited Uses

• No copying, distribution, public display, or derivative works without written permission.
• No use of trademarks or logos without authorization.
• No scraping or automated harvesting beyond robots.txt or explicit permission; no reverse engineering of site functionality.

10. Prohibited Activities

• Unlawful use or violation of these Terms.
• Unauthorized access attempts, security interference, malware transmission, or service disruption.
• Impersonation, fraudulent orders, use of stolen payment information, or unauthorized resale.
• Posting defamatory, obscene, or abusive content.
• Violations of export control or sanctions laws.

11. User-Generated Content

Reviews & Submissions

• You grant a non‑exclusive, worldwide, royalty‑free, sublicensable license to use, reproduce, and display your submitted content to operate, improve, and promote the services.
• You represent you own or have rights to the content and that it does not infringe third‑party rights.
• We may moderate or remove content that violates policies or is inappropriate.

12. Links to Third‑Party Websites

Links to third‑party sites (e.g., payment processors, social media) are provided for convenience; we are not responsible for their content, accuracy, or practices, and your use is at your own risk.

13. Privacy & Data Protection

Your use of the website is governed by our Privacy Policy, which explains how we collect, use, and protect personal information and your choices.

14. Dispute Resolution

Governing Law & Venue

These Terms are governed by the laws of the State of Washington, without regard to conflict‑of‑law rules, and disputes will be brought in the state or federal courts located in Benton County, Washington, and you consent to jurisdiction and venue there.

Arbitration (Optional)

If enabled by Pianova: Any dispute will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, with a small‑claims court option, individual‑only (no class actions), and fee allocation per applicable AAA rules.

15. Modifications to Terms

We may update these Terms at any time by posting the revised version on this page; continued use after posting constitutes acceptance. Material changes may be communicated via notice on the site or email when appropriate.

16. Severability

If any provision is unlawful or unenforceable, it will be limited or eliminated to the minimum extent necessary, and the remaining provisions remain in full force.

17. Entire Agreement

These Terms together with our Privacy Policy, Shipping Policy, Refund & Return Policy, and Warranty Information constitute the entire agreement for your use of the site and purchases. For subject‑matter conflicts, the specific policy controls (e.g., Refund Policy governs returns).

18. Contact Information

Questions about these Terms? Contact Pianova Support using the details below.